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Facebook to remove our story tab on business pages – our guide what to do

Facebook is alerting Page owners to an update which will see the removal of the ‘Our Story’ section from your Page presentation options – taking effect at the end of February. You may have seen a notification in your Facebook account and then a message on the page like the below:

Don’t panic!

The Page Story section was added in 2017 – Facebook said it would “help brands provide more background on their business ‘why’, in order to better connect with Page visitors.”

The update means the section will be removed and “additional information” will become a secondary element – users will be able to click this tab – we think it will be in the menu under the cover photo (but watch this space).

Our advice is to copy and paste (it might be a chance to review your story too) into the additional information section asap. Just click on  ‘Settings’- ‘Page Info’ and then edit your ‘Additional Information’ field.


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Facebook New Look Business Page 2020

Classic Facebook Vs New-Look Facebook for Business Pages

Facebook has gradually been rolling out a new look and this blog looks at some of these changes, along with sharing some hints and tips to help you get to grips with the new look Facebook. In our latest group Facebook workshop, we likened this to your favourite supermarket changing all of the aisles around – you know everything is still there but you might have to hunt a little to find it!

Whilst many of us had the option to revert back to “Classic Facebook” it looks like we are all being forced to move to this new version. Although Facebook has said that Classic Facebook would no longer be an option from September 2020, we still have a few clients on the old version (and we can still currently switch back to Classic Facebook ourselves). However, it’s only a matter of time before we will all need to use the new version so what do you need to know? (Please note the images are taken from a desktop, so things may look slightly different on a mobile version).

Facebook Business Page, Manage Page option

Updating your business page

You can access most things on your business page from the menu down the left hand side including Insights, Publishing Tools, Edit Page Info and Settings.

Facebook Business Page Menu

We recommend you click on each section and ensure you are happy with the set up of your Facebook business page.

Go through each section of the “Edit Page Info” to ensure everything is up-to-date including your contact details and your about section.

Also click on your settings to check who can post to your page, how messages and auto responses are set up along with tagging options etc.

Top Tip: Ensure you have more than one page admin under page roles (just in case something happens to your own Facebook personal account, this ensures you still have access to your Facebook business page).

New Format of business pages

The header of your Facebook page will have changed, so it’s even more important to ensure you are using the correct template for your Facebook business page, along with the correct headings / tabs. This can all be managed under settings and “templates and tabs”. For our page, we use the services template. Our reviews and services are important to us, so we have this information showing first.

We also recommend adding a call to action button e.g. “Contact Us”.

One To Three Marketing Facebook Business Page Cover

Top Tip: From your business page click on the button “View as visitor” so you can see how your page looks to others.


The best advice we can give you is to use Facebook’s Publishing tools, as this will give you access to more functionality (including Facebook polls). If you try and post directly from your business page, the functionality is limited (and doesn’t always work). We find it easier to use Facebook’s publishing tools when posting.

Facebook Business Page posting options

Top Tip: Mix up the type of posts you are sharing, including polls, Watch Parties, slideshows or photo albums.

Creator Studio

You can also use Facebook’s Creator Studio to create your posts (and even live videos). We find the Creator Studio is the best place to go if you are scheduling content ahead of time as you can easily see what you have scheduled from here. If, like us, you manage multiple Facebook pages you can also see everything at a glance from the Creator Studio. To access the Creator Studio, select Publishing Tools and then you will have the option to try the Creator Studio.

Creator Studio Facebook Business Page

Top Tip: If you want to view certain pages at a time, you can create “collections” so you can easily look at multiple pages in one go.

The best advice we can give you is play around with the new format and you will soon get to grips with it. We’ve already got used to the new format and find it easier to access everything now. If you get stuck or have any questions, please don’t hesitate to get in touch.

Facebook Shops – Why the latest update is great news for businesses with products to sell.

Whilst the world feels like it’s on pause, the social media giants have been busy working to launch new features for businesses who are, more than ever, reliant on their digital presence. One of the biggest announcements in the past few weeks is the new Facebook shops feature.

Facebook says; “Facebook Shops is a mobile-first shopping experience where businesses can easily create an online store on Facebook and Instagram for free. Shops let you choose which of your items you want to feature, merchandise with product collections and tell your brand story with customisable fonts and colours. In Facebook Shops, you’ll be able to connect with customers through WhatsApp, Messenger or Instagram Direct to answer questions, offer support and more.”

Facebook Shops 2020 update

This isn’t a brand new feature, Facebook has had a shops option before this launch, the new shops go far beyond what the previous version ever offered.

The look of your virtual storefront can be customised to match your brand and customers can convert and checkout without ever having to leave the app. The new shop is widely thought to be an improved version of Facebook’s previous offering, giving control to businesses and convenience to customers.

For businesses who have had to close their physical shops during the Covid-19 crisis, this new feature is well worth looking at. To get started go to ‘settings’ on your business page, then click on ‘templates and tabs’ and look for the shopping template. Then follow the set up instructions.

There’s more support for businesses via Facebook’s very useful Business Resource Hub

Wave goodbye to Facebook ‘grey badges’


If you run a small business and have a Facebook business page as part of your marketing and brand strategy you may have seen the message below pop up when you log into your page:


Facebook grey verified badges are going


Facebook created the grey verification tick for small businesses and brands in 2013 but as of the end of October 2019, this feature will no longer be available.

There’s a lot of talk online that this is not a good move from Facebook, it gave smaller businesses the chance to put an ‘official stamp’ on their page and appear genuine, but Facebook’s reasoning behind the removal of this feature is that most users that see this tick don’t really know what it means. We have to agree with this to be honest, the elusive blue tick which is the reserve of celebrities, politicians and national/international brands, is far more recognised as an authentic ‘badge.’

There is no indication that the ‘blue tick’ will be going anywhere.

The best way to reassure your page ‘fans’ that you’re the real deal is to post regular, authentic content. Be present yourself as a face of your brand – images and video are important here and offer useful advice and tips – don’t just sell! For more advice on how to be authentic on social media read our blog here

We regularly share hints and tips on our own Facebook page – why not follow us 


Introducing our preferred partner for Facebook Advertising

We’re often asked by our clients to help them with their Facebook advertising campaigns and we offer a beginners guide workshop to setting up and running Facebook ads. We also work 1-2-1 with our regular clients, helping them to select their audience, trial single image and carousel ads and set boosts. However, as our regular clients and colleagues will know, our focus is on the organic side of social media. We’re great believers in sticking to what we love and what we do well, but we don’t like to say no!

We are therefore delighted to announce that we have teamed up with Nobull, a Buckinghamshire based creative communications agency, who are now working as our preferred partner for all things Facebook advertising!

Nobull logo

Claire ‘cut her teeth’ with Nobull, having worked with them as a fresh-faced executive way back when and has kept in touch with the team who are bursting with creativity and knowledge. We are big advocates of doing what we do well and what we love.  Whilst we’ve helped our clients with Facebook Ads in the past, we recognise that in the ever evolving world of Facebook Advertising, we want to be able to offer our clients the very best expertise and return on investment.

If you answer “yes” to any of the below questions, a Facebook Advertising campaign could be for you.

  • Do you want to turn Facebook advertising into a revenue stream for your business?
  • Do you want to reach a new, defined audience?
  • Are you more interested in targeted marketing that generates results, rather than broad marketing with no provable income?
  • Do you want to remarket your services to customers who have visited your website, but not bought from you yet?
  • Would you like to know exactly how your Facebook ads are performing so you can measure your ROI?

Contact us today and we can discuss your requirements and we’d be delighted to introduce you to Nobull.


BIG NEWS – Facebook pages can now join some Facebook groups!!!

We’ve been keeping an eye out waiting for this change as we had a feeling it was coming……HURRAH!!

Within Facebook Group settings, a new option has popped up for group owners that enables them to “allow Pages to request to join as group members.” Previously, only personal profiles could join Facebook Groups and post and comment within them.

We think this is great news for businesses as you can now interact as your page and not ‘you’ which means your brand recognition will be strengthened and you can keep your personal profiles even more separate from your business, if you wish.

You’ll know if a group has ‘ticked’ this box because you will see an icon in the bottom right asking you if you want to interact as you or your page. Just click on it to change the option.


See the picture below for how this looks.


Facebook groups










Remember it is down to the group to change the setting so if you really want to interact with a group, as a page, why not let them know. If you’re an admin of a group you’ll find the option in the group settings.



Facebook business pages are changing (again), but there’s no need to panic!

Many of our clients have been receiving emails from Facebook stating, “We want to let you know that your Page’s template will be changing.”  Remember you are in control of how your page looks.  If you ignore these emails, your page will automatically change (and you will be given a date when this will happen).  You can change to the recommended template immediately, by clicking on “Learn More” or you can keep your existing template under page settings. However, we recommend changing your template as Facebook is giving you the chance to let potential customers know more about your business e.g. if you are a restaurant you can showcase your menus, if you are a shop you can direct people to make a purchase.

According to Facebook, the new templates are the result of people and businesses wanting “easier and faster ways to connect with each other.” They go on to say, “Relevant information such as hours, price range and recommendations are prioritised so people can easily take action, like placing an order or contacting you directly.”  Facebook again says that the new page layouts have the aim of seeing better engagement with consumers by “showcasing important information specific to each page’s industry.”

One of the bigger changes that we can see so far is that in the new templates, action buttons will be featured near the top of the page, encouraging users to ‘do something’– so whether that is booking an appointment, placing an order, purchasing online etc will depend on what you offer and the options will depend on the template chosen.

If you’re an admin on Facebook, you will likely get an email soon (if you haven’t already) prompting you to switch your current Facebook page to one of the new templates.  We recommend you activate the change. Simply click on the “Learn More” link in the email and then when you get to the page, click the “Apply Template Now” button.

If you have not received an email about the changes simply log on to your page, click on settings, click on edit page and you’ll see the templates there.

Facebook will inform you what your current template is, and which one they recommend for your page. PLEASE NOTE if you don’t change it yourself, Facebook will automatically select a template they think is best suited for your brand at the end of August 2018.

No matter which template you select, you still have the option to customize the order of the tabs, and choose which ones are visible to users by going to Settings, Edit Page.  So these changes don’t mean you’ll lose control of how your Facebook page looks, you will just have to spend a little bit of time tweaking it.

The templates available are:

  • Standard– This is what most pages are currently. Through this update Facebook is tending to prompt you to select a more specific template below.
  • Services– designed to help people find your services and get in touch. (THIS IS THE TEMPLATE WE HAVE CHOSEN FOR ONE TO THREE).
  • Business– designed to help you manage your business, including areas for special offers and job postings.
  • Venues– allows you to highlight information like your venue’s hours, location, and upcoming events.
  • Movies– allows you to highlight showtimes.
  • Nonprofit– designed to encourage people to fundraise and donate to your non-profit organisation.
  • Restaurants & Cafes– allows you to highlight your menu, hours, location and photos.
  • Shopping– designed to showcase products and make it easy for people to shop online.
  • Video page– designed to highlight video content on your page.

Simply pick the template that is the best match for your business.

As always – our advice, whatever the template you’re using, is to keep your page fresh with engaging content, imagery and video and think about who your audience is. Speak to them, don’t sell to them and enjoy Facebook for the marketing resource it is.

In the news.

Whilst there’s no doubt social media is an excellent marketing tool for businesses the addictive nature of it is a worry or personal users.

Facebook has today announced the launch of an activity dashboard, a daily reminder and a way to limit notifications to help people control the time they are spending online.

Read more about this here.


What do you think?

Have you tried Facebook stories? Here’s our guide.

The algorithm changes to Facebook have, pretty much across the board, seen a reduction in reach. Whilst engaging content, some targeted boosts and use of video and imagery can help to increase reach, Facebook stories are another ‘free’ method of doing this and they’re currently not used widely so it’s a great time to get started.

If you want to get your business in front of your audience and be one of the first to adopt this method of reaching your audience, read on!

Stories appear at the top of users’ Facebook News Feed on both desktop and the mobile app (picture here is on desktop) so you’ll be ‘front and centre’ with your message.

Just like Instagram Stories, Facebook Stories are visual rather than text-based (although you can do a ‘stylised text option) and they can contain multiple photos and videos.

They will disappear in 24 hours.

As I write this, business pages can only post Stories using the mobile app, not from desktop – so first things first – download the Facebook app (not the Pages app, just Facebook) if you haven’t already and it seems that if a page is managed in Business Manager stories don’t work.

Good posts and good stories aren’t always the same! Stories tend to lend themselves better to behind-the-scenes content don’t need ‘professional’ photography, necessarily. The nature of a story is to be ‘in the moment’ and unique and something of a journey for your audience.

Here are a few tips on creating a good Story.

Plan out a few ‘storyboards’

For example, if you’re a beautician you might want to show a before, during and after manicure.

A PT might like to share a few shots from a bootcamp session.

Can you go ‘behind the scenes’ in your story.

This can be something as simple as your lunchbreak, your daily walk, your arrival at a meeting – think about creating personality with these stories.

Stories can be a great place for delivering tips

Five top tips on how to create the perfect healthy lunch or 3 tweaks to your LinkedIn profile that will help you to reach more people. You can use visuals for this but also write text over them in the app.

Stories let you use text and stickers

Do use them so you can have some fun too!

How to create Facebook Stories

Through the Facebook app on your phone, you can directly post Stories by:

  1. Going to your business page
  2. Scroll down to where you see ‘Your Page’s Story’
  3. Click ‘Create a Story’
  4. Create your Story by taking photos or video, or upload photos and video from your Camera Roll
  5. You can add filters and text
  6. Once you’re done, at the bottom of your screen, click the ‘Next’ button
  7. You will be prompted to add it as a Story, or as a post to your page
  8. Select “Your Page’s Story” and click the arrow button at the bottom

It’s as easy as that!

Currently there isn’t any ‘formal’ way of measuring Facebook stories but we suspect as they grow in popularity they will be added to the Facebook Insights dashboard – we’ll keep an eye on this and let you know!

Thanks for reading


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